Returns overview
Order number (placeholder): {{ order.order_id }}
Show return
{%- assign return_id = return.id | split:"/" | last -%}
{%- endfor -%}
{%- endfor -%}
Return from
{{ return.return_date }}
Status:
{%- if return.status == 'OPEN' -%}
Open
{%- elsif return.status == 'CLOSED' -%}
Closed
{%- elsif return.status == 'DECLINED' -%}
Declined
{%- elsif return.status == 'REQUESTED' -%}
Requested
{%- endif -%}
{% comment %} Products in return {% endcomment %}
{%- for reverseFulfillment in return.reverseFulfillmentOrders -%}
{%- for item in reverseFulfillment.lineItems -%}
{%- assign fulfillmentLineItem = item.fulfillmentLineItem -%}
{%- assign line_item = fulfillmentLineItem.lineItem -%}
{%- assign image_url = line_item.image.url -%}
{%- assign product_title = line_item.product.title | append: " | " | append: item.variant.color -%}
{%- assign variant_title = line_item.variant.title -%}
{%- assign return_line_item = fulfillmentLineItem.returnLineItem -%}
{%- assign return_quantity = return_line_item.quantity -%}
{%- assign custom_return_reason = return_line_item.returnReasonNote -%}
{% comment %} Render {% endcomment %}
{{ product_title }}
{{ variant_title }}
Quantity:
{{ return_quantity }}
Reason:
{{ custom_return_reason }}
Create a return
Would you like to return items from this order? Select the quantity and reason for the return and create a return label. Please state the actual reason for your return. This information provides us with valuable feedback that helps us to continuously improve our products, our service and your shopping experience.
Order number (placeholder): {{ order.order_id }}
{% for item in order.order_items %}
{%- assign image_url = item.image.url -%}
{%- assign product_title = item.product.title | append: " | " | append: item.variant.color -%}
{%- assign variant_title = item.variant.title -%}
{%- assign return_info = item.returnableFulfillmentLineItems[0] -%}
{%- if return_info.returnability == "RETURNABLE" -%}
{%- assign is_returnable = true -%}
{%- assign returnable_quantity = return_info.returnableQuantity -%}
{%- assign fulfillment_line_id = return_info.id -%}
{%- else -%}
{%- assign returnable_quantity = 0 -%}
{%- assign is_returnable = false-%}
{%- assign fulfillment_line_id = blank -%}
{%- endif -%}
{%- if item.product.isGiftCard == true -%}
{%- assign is_giftcard = true -%}
{%- else -%}
{%- assign is_giftcard = false -%}
{%- endif -%}
{%- if item.product.secondHand == true -%}
{%- assign is_second_hand = true -%}
{%- else -%}
{%- assign is_second_hand = false -%}
{%- endif -%}
{%- if is_giftcard or is_second_hand or is_returnable == false -%}
{%- assign no_inputs = true -%}
{%- else -%}
{%- assign no_inputs = false -%}
{%- endif -%}
{% endfor %}
{% assign has_normal_returnable_items = false %}
{% assign has_second_hand_items = false %}
{% for item in order.order_items %}
{% assign return_info = item.returnableFulfillmentLineItems[0] %}
{% if item.product.secondHand == true %}
{% assign has_second_hand_items = true %}
{% endif %}
{% if return_info
and return_info.returnability == "RETURNABLE"
and item.product.isGiftCard != true
and item.product.secondHand != true %}
{% assign has_normal_returnable_items = true %}
{% endif %}
{% endfor %}
{% if has_normal_returnable_items %}
Create return label
{% elsif has_second_hand_items %}
Register return via Reverse
{% else %}
{% endif %}
{%- unless no_inputs -%}
{%- endunless -%}
{%- for return_reason in order.custom_return_reasons -%}
{%- if return_reason[1].subreasons[0] != blank or return_reason[1].add_note == "true" -%}
{% endunless %}
{% comment %} non returnable items info {% endcomment %}
{%- if is_returnable == false -%}
{%- endif -%}
{%- if is_giftcard -%}
{%- endif -%}
{%- if is_second_hand -%}
{%- endif -%}
{{ product_title }}
{{ variant_title }}
{%- unless no_inputs -%}
Quantity
Reason
{%- if return_reason[1].subreasons[0] != blank -%}
{%- else-%}
{%- endif -%}
{%- endif -%}
{%- endfor -%}
Your return label
{%- if order.reverseDelivery.qrLabel.b64 != blank or order.reverseDelivery.label.publicFileUrl != blank -%}
{%- else -%}
{%- endif -%}
{%- endif -%}
{%- if order.reverseDelivery.qrLabel.b64 != blank -%}
{%- endif -%}
{%- if order.reverseDelivery.qrLabel.b64 != blank or order.reverseDelivery.label.publicFileUrl != blank -%}
{%- endif -%}
{%- if order.reverseDelivery.qrLabel.b64 == blank and order.reverseDelivery.label.publicFileUrl == blank -%}
{%- endif -%}
{%- if order.reverseDelivery.qrLabel.b64 != blank or order.reverseDelivery.label.publicFileUrl != blank -%}
Show this QR code directly at the post office. Or print it out yourself.
{%- endif -%} {%- if order.reverseDelivery.label.publicFileUrl != blank -%} {%- endif -%} {%- if order.reverseDelivery.qrLabel.b64 != blank or order.reverseDelivery.label.publicFileUrl != blank -%}If the return label is not generated automatically, you can use the button below to create a label yourself. Please be sure to include your order number so that your parcel can be identified.
{%- endif -%}Please note the following steps:
Check item
Please pack the items carefully for return and check that they are complete.
Print DHL label
{%- if order.reverseDelivery.qrLabel.b64 != blank or order.reverseDelivery.label.publicFileUrl != blank -%}
You can create your free DHL label here. We will then send it to you by email and you can print it out at home or use the QR code.
You can create your free DHL label here. We will then send it to you by email and you can print it out at home or use the QR code.
Drop off at your DHL branch or Packstation
Simply drop off your parcel at your nearest DHL branch or Packstation. It can take up to 14 working days for your return to reach us and be refunded — but we are usually much quicker!
your return
{{ product_title }}
{{ variant_title }}
Quantity:
{{ return_qty }}
Reason:
{{ custom_return_reason }}
