Terms of service
The seller, service provider and user of these Terms and Conditions is Clinton Großhandels-GmbH,
Handwerkerstraße 19, 15366 Hoppegarten, email: contact@gaastrastore.com (hereinafter referred to as "Seller", "we").
For reasons of better readability, the simultaneous use of masculine, feminine and diverse (m/f/d) language forms is dispensed with. All references to persons apply equally to all genders.
1. Scope
1.1. These General Terms and Conditions (GTC) of the Seller apply to all contracts that a consumer (hereinafter referred to as "Customer") concludes with the Seller with regard to the goods presented by the Seller in its online shop at the URL: https://www.gaastrastore.com/. The version current at the time of conclusion of the contract is authoritative. The application of separate terms and conditions of the customer is hereby rejected, unless the parties agree otherwise.
1.2. A consumer within the meaning of these General Terms and Conditions is any natural person who enters into legal transactions that are predominantly neither commercial nor self-employed.
1.3. The current General Terms and Conditions can be viewed and saved in the footer of the online shop.
1.4. Our products are sold for private use only and in quantities customary for households.
2. Conclusion of contract
2.1. A purchase contract is only concluded with persons who are at least 18 years of age. We reserve the right to verify your age and identity using appropriate procedures.
2.2. The product descriptions displayed in the seller's online shop do not constitute a binding offer by the seller, but serve to enable the customer to submit a binding offer.
2.3. The customer can submit an offer using the online order form available on the seller's online shop website. This consists of the customer placing the selected goods in a virtual shopping basket and completing the electronic ordering process by clicking on the button that completes the process, thereby submitting a legally binding offer to conclude a contract in relation to the goods and/or services in the shopping basket.
3. Order process/steps to conclude a contract/storage of the contract text
3.1. The following steps are required to place an order:
1. After all the necessary information about the product has been noted in the detailed description of the item, the desired items can be placed in the shopping basket. By clicking on the "Checkout" button, the customer proceeds to order step 2, where they enter their details.
2. Here, the customer can log in to their existing customer account or enter their personal details as a new customer. The data is transmitted in encrypted form.
3. In step 3, the delivery address is entered. After entering the delivery address, the delivery time can be found in the "Shipping" field.
4. The customer then selects their preferred payment method. If an instant payment system (e.g. Klarna Sofortüberweisung) has been selected as the payment method, the customer is first redirected to the website of the instant payment system provider to make the appropriate selection or enter their details. Finally, the customer is redirected back to our online shop to the order overview page.
5. Before placing a binding order, the customer can check the accuracy of the data entered by carefully reading the information displayed on the screen. An effective technical means of better detecting incorrect data may be to use the browser's zoom function to enlarge the content displayed on the screen. The data entered can be corrected by the customer during the electronic ordering process using the usual keyboard and mouse functions until the button to complete the ordering process is pressed.
6. By clicking on the "Place order" button, the customer submits their order. In doing so, the customer places a binding order. However, the order can only be submitted and transmitted if the customer has previously accepted these General Terms and Conditions, which are linked, by ticking the checkbox. The General Terms and Conditions thereby become an integral part of the contract.
3.2. The customer will immediately receive an order confirmation by email, which does not constitute acceptance of the offer.
3.3. The contract is only concluded upon receipt of the delivery or shipping confirmation, at the latest upon delivery of the items by us. The seller can accept the customer's offer within five days
- by sending a written or text order confirmation to the customer; the date of receipt of the order confirmation by the customer is then decisive; or
- by delivering the ordered goods to the customer; in this case, the date of delivery to the customer is decisive; or
- by sending a payment request to the customer after the customer has placed an order.
If two or more of the above events occur, the contract is concluded when one of these events occurs first. If the seller does not accept the customer's offer within the aforementioned period, this shall be deemed a rejection of the offer. The customer is then no longer bound by their declaration of intent.
3.4. Notwithstanding clause 3.3, if a payment method offered by PayPal is selected, payment will be processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full/ or – if the customer does not have a PayPal account – subject to the terms and conditions for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full/ . If the customer pays using a payment method offered by PayPal that can be selected during the online ordering process, we hereby declare our acceptance of the customer's offer at the moment the customer clicks on the button to complete the ordering process. After placing the order, the customer is redirected to the website of the online provider PayPal. There, they can enter their payment details and confirm the payment instruction to PayPal. This concludes the contract with us.
3.5. When an offer is submitted via the seller's online order form, the content of the contract is stored by the seller after conclusion of the contract and sent to the customer in text form after the customer has submitted their order. The seller will not make the contract text available in any other way. If the customer has created a user account in the seller's online shop before sending the order, the order data will be archived on the seller's website and the customer will have free access to it via a password-protected user account, which they can log into with the appropriate access data.
3.6. The customer can conclude the contract in German.
3.7. The order data is stored at our premises. If you would like a printed copy, you can print out the "order confirmation". This will appear on your screen after you have submitted your order. If you have provided us with your email address, you will also receive all relevant data relating to your order by email, which can also be printed out. We will send you the invoice in electronic form by email. If you have created a customer account, you can view your order details and the invoice at any time in your customer area.
4. Right of withdrawal
4.1. Consumers generally have a right of withdrawal.
4.2. In the event of a partial cancellation of the order, the shipping costs will not be refunded.
4.3. In the event of withdrawal, even for individual goods, you shall bear the direct costs of returning the goods as specified in the footer of our online shop under "Returns".
4.4. For details on the right of withdrawal, please refer to the withdrawal policy provided by the seller.
4.5. There is no right of withdrawal for distance contracts for the delivery of goods
- that are not prefabricated and for the manufacture of which an individual selection or determination by you is decisive or that are clearly tailored to your personal needs;
- the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
- the delivery of goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
4.6 The right of withdrawal does not apply to customers who do not belong to a Member State of the European Union at the time of conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract.
5. Prices and terms of payment
5.1. The prices quoted by the seller are total prices in euros, include statutory value added tax and do not include shipping costs. The price at the time of ordering applies.
5.2. Orders for delivery outside Germany may be subject to different import duties and taxes depending on the destination country. Any additional costs for such delivery shall be borne by the customer. For more detailed information for the desired destination country, we recommend contacting the local customs authorities.
5.3. Several payment options are available to the customer. These are specified in the seller's online shop.
5.4. If a payment method offered via the "Shopify Payments" payment service is selected, the payment will be processed by Stripe Payments Europe Ltd, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe"). Information about the payment methods offered by Shopify Payments is available to the customer in the seller's online shop. Stripe may use other payment services for payment processing, for which special payment terms may apply, about which the customer will be informed separately if necessary. Further information about the Shopify Payments service can be found at https://www.shopify.com/legal/terms-payments-de.
5.5. If a payment method offered via the "PayPal" payment service is selected, payment processing is carried out via PayPal, whereby PayPal may also use the services of third-party payment service providers for this purpose. If the seller also offers payment methods via PayPal for which it makes advance payments to the customer (e.g. purchase on account or payment by instalments), it assigns its payment claim to PayPal or to the payment service provider commissioned by PayPal and specifically named to the customer. Before accepting the seller's declaration of assignment, PayPal or the payment service provider commissioned by PayPal will carry out a credit check using the customer data provided. The seller reserves the right to refuse the customer the selected payment method in the event of a negative credit check result. If the selected payment method is approved, the customer must pay the invoice amount within the agreed payment period or at the agreed payment intervals. In this case, the customer can only make payments to PayPal or the payment service provider commissioned by PayPal at with debt-discharging effect. However, even in the event of assignment of claims, the seller remains responsible for general customer enquiries, e.g. regarding goods, delivery times, shipping, returns, complaints, declarations of revocation and returns, or credit notes.
5.6. All payments are made in euros.
6. Delivery and shipping conditions
6.1. Delivery is made within Germany or to selected countries in the EU. The seller reserves the right to exclude products from delivery abroad or to certain parts of countries abroad. Any restrictions and the respective delivery times are specified in the detailed description of the item, during the ordering process, after entering the delivery address or in the footer of our online shop under "Shipping".
6.2. Please note that for products shipped internationally, the instructions, user manuals and safety warnings may not be available in the language of your country, or the products may not comply with the standards, specifications or labelling requirements applicable in the destination country.
6.3. Unless otherwise agreed by the parties, goods will only be delivered to a delivery address specified by the customer. We do not deliver to parcel stations. We do not offer collection by the customer.
6.4. Parcels are delivered by the shipping service provider specified in the footer of our online shop under "Shipping" or during the ordering process, but not on Sundays or public holidays.
6.5. If the specified delivery time cannot be met or if the items ordered are not available, we will inform you of this by email. In the event of unavailability of the goods ordered, we will immediately refund any payments already received.
6.6. If not all of the products ordered are in stock, we are entitled to make partial deliveries, provided this is reasonable for you. This will not incur any additional costs for you.
6.7. The goods remain the property of the seller until the customer has paid for them in full.
6.8. If the delivery cannot be made for reasons for which the customer is responsible, the customer shall bear the corresponding costs incurred by the seller as a result.
6.9. The risk of accidental loss or accidental deterioration of the goods sold shall only pass to the customer or the person authorised to receive them when the goods are handed over to them. In the case of consumers, the risk of accidental loss and accidental deterioration of the goods sold shall, in deviation from this, pass to the customer as soon as the seller has delivered the goods to the forwarding agent, the carrier or any other person or institution designated to carry out the shipment, and provided that the customer has arranged for delivery to the forwarding agent, the carrier or any other person or institution designated to carry out the shipment, and the buyer has not previously notified the seller of this person or institution.
6.10. The seller reserves the right to withdraw from the contract in the event of incorrect or insufficient delivery to itself. This shall only apply if the seller is not responsible for the non-delivery and has concluded a specific hedging transaction with the supplier with due care. The seller shall make every effort to procure the goods. In the event of non-availability or only partial availability of the goods, the buyer will be informed immediately and the consideration will be refunded without delay.
6.11. If goods are delivered incomplete or with obvious damage, please report such defects to the delivery service as soon as possible and contact us at the same time. Failure to make such a complaint or contact us will not affect your legal rights and their enforcement, in particular your warranty rights. However, your complaint will help us to assert our own claims against the carrier or transport insurance company.
7. Warranty, liability for defects
The statutory claims apply to all defects in the purchased item that occur during the statutory warranty period of two years.
8. Returns/refunds
8.1. The return form can be found in the footer of our online shop under "Returns". It is essential that you provide your email address and order number so that we can correctly assign the return. Returns can only be processed with the fully completed return form (item selection and reason for return).
8.2. Returns should be sent to the following address:
Clinton Logistic GmbH
Neuer Hönower Weg 7
15366 Hoppegarten
Germany
8.3. The purchase price will be refunded within 14 working days after receipt and inspection of the goods, using the same payment method as for the original payment.
9. Liability
9.1. The seller is liable to the customer for all contractual, quasi-contractual or statutory claims for damages and reimbursement of expenses as follows:
9.2. The seller shall be liable without limitation for any legal reason
in the event of intentional or grossly negligent conduct,
in the event of intentional or negligent endangerment of life, limb or health,
on the basis of the guarantee promise, unless otherwise agreed,
on the basis of mandatory liability, e.g. under the Product Liability Act.
9.3. If the seller inadvertently breaches an essential contractual obligation, liability shall be limited to the foreseeable damage typical for this type of contract, unless the above section presupposes unlimited liability. Essential contractual obligations are obligations which the contract imposes on the seller according to its content in order to achieve the purpose of the contract, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the customer may regularly rely.
9.4. Otherwise, the Seller's liability is excluded.
9.5. The above liability principles also apply to the Seller's liability for the actions of vicarious agents and legal representatives acting on its behalf.
10. Newsletter
In order to subscribe to our Gaastra newsletter, we require your email address and confirmation that you are the owner of the address provided and that you agree to receive the newsletter. For this purpose, you will receive an automated verification email asking you to confirm your details again. Your email address will be used with your express consent, which must be given separately for our own advertising purposes (e.g. for sending vouchers, promotions, competitions, participation in surveys), until you unsubscribe from the newsletter. Our newsletter is sent by email and contains information about new products and offers. You can unsubscribe from the newsletter at any time for the future. If you no longer wish to receive emails with the content presented, you can let us know at any time via the link embedded in each newsletter or by sending an email to the following address: contact@gaastrastore.com. If you receive a discount code as a new newsletter subscriber after confirming your registration, this can only be redeemed in our online shop.
11. Redeeming promotional vouchers
11.1. Vouchers with a specific expiry date that are distributed free of charge by the seller as part of advertising campaigns and which the customer acquires without purchasing them (hereinafter referred to as "promotional vouchers") can be redeemed in the online shop after entering the discount code and only on the specified date.
11.2. Individual products may be excluded from the coupon promotion if the wording of the promotional coupon provides for a corresponding restriction.
11.3. Promotional vouchers can only be redeemed before the order is completed. Subsequent redemption is not possible.
11.4. Only one promotional coupon is permitted per order. However, the promotional coupon can be combined with a free shipping code unless expressly stated otherwise.
11.5. The value of the goods must be at least equal to the amount of the voucher. If the voucher is not redeemed in full, the remaining amount of the voucher will not be refunded by the seller.
11.6. If the value of the promotional voucher is not sufficient to pay for the order, you can choose one of the other payment methods offered by the seller to settle the difference.
11.7. The amount stated on the promotional voucher will not be paid out in cash or bear interest.
11.8. The promotional voucher is non-refundable if the customer returns the goods that they paid for in full or in part with the promotional voucher within the scope of their statutory right of withdrawal.
11.9. The promotional voucher is transferable. The seller is entitled to provide the service with discharging effect to the respective voucher holder who redeems the promotional voucher in the seller's online shop. This does not apply if the seller is aware or grossly negligent in not knowing that the voucher holder in question is not entitled, is legally incompetent or is not authorised to represent another person.
12. Electronic communication
You agree that contract-related communication – in particular the delivery of the invoice – may be carried out in electronic form, e.g. by e-mail.
13. Applicable law
German law applies. The application of the UN Convention on Contracts for the International Sale of Goods of 11 April 1988 is excluded. In addition, mandatory provisions of the law of the country in which the customer has their habitual residence shall apply if you, as a customer, conclude a purchase contract that cannot be attributed to your professional or commercial activity (consumer contract).
14. Alternative dispute resolution
The seller is neither obliged nor willing to participate in conciliation proceedings before the consumer arbitration board.
Provider identification:
Clinton Großhandels-GmbH
Handwerkerstraße 19
15366 Hoppegarten
Managing Directors: Alexandra Krüger-Simon, Mathias Voigt, Nicholas Hasslacher
Register court: Frankfurt (Oder) Local Court HRB 9917 FF
VAT ID: DE813877006
Contact / Complaints:
If you have any questions about your order, your right of withdrawal or complaints, please contact us at:
By email: contact@gaastrastore.com
In writing to: Clinton Großhandels-GmbH
Customer Service
Handwerkerstraße 19
15366 Hoppegarten
Status: 20 February 2026
