Returns Overview
Order number (placeholder): {{ order.order_id }}
Show return
{%- assign return_id = return.id | split:"/" | last -%}
{%- endfor -%}
{%- endfor -%}
Return from
{{ return.return_date }}
Status:
{%- if return.status == 'OPEN' -%}
Open
{%- elsif return.status == 'CLOSED' -%}
Closed
{%- elsif return.status == 'DECLINED' -%}
Declined
{%- elsif return.status == 'REQUESTED' -%}
Requested
{%- endif -%}
{% comment %} Products in return {% endcomment %}
{%- for reverseFulfillment in return.reverseFulfillmentOrders -%}
{%- for item in reverseFulfillment.lineItems -%}
{%- assign fulfillmentLineItem = item.fulfillmentLineItem -%}
{%- assign line_item = fulfillmentLineItem.lineItem -%}
{%- assign image_url = line_item.image.url -%}
{%- assign product_title = line_item.product.title | append: " | " | append: item.variant.color -%}
{%- assign variant_title = line_item.variant.title -%}
{%- assign return_line_item = fulfillmentLineItem.returnLineItem -%}
{%- assign return_quantity = return_line_item.quantity -%}
{%- assign custom_return_reason = return_line_item.returnReasonNote -%}
{% comment %} Render {% endcomment %}
{{ product_title }}
{{ variant_title }}
Quantity:
{{ return_quantity }}
Reason:
{{ custom_return_reason }}
Create return
Do you want to return items from this order? Please select the quantity and reason for the return and generate a return label. Please state the actual reason for your return. This information serves as valuable feedback, helping us continuously improve our products, service, and your shopping experience.
Order number (placeholder): {{ order.order_id }}
{% for item in order.order_items %}
{%- assign image_url = item.image.url -%}
{%- assign product_title = item.product.title | append: " | " | append: item.variant.color -%}
{%- assign variant_title = item.variant.title -%}
{%- if item.product.title == blank -%}
{%- assign product_title = 'Artikel nicht mehr verfügbar' -%}
{%- endif -%}
{%- assign return_info = item.returnableFulfillmentLineItems[0] -%}
{%- if return_info.returnability == "RETURNABLE" -%}
{%- assign is_returnable = true -%}
{%- assign returnable_quantity = return_info.returnableQuantity -%}
{%- assign fulfillment_line_id = return_info.id -%}
{%- else -%}
{%- assign returnable_quantity = 0 -%}
{%- assign is_returnable = false-%}
{%- assign fulfillment_line_id = blank -%}
{%- endif -%}
{%- if item.product.isGiftCard == true -%}
{%- assign is_giftcard = true -%}
{%- else -%}
{%- assign is_giftcard = false -%}
{%- endif -%}
{%- if item.product.secondHand == true -%}
{%- assign is_second_hand = true -%}
{%- else -%}
{%- assign is_second_hand = false -%}
{%- endif -%}
{%- if is_giftcard or is_second_hand or is_returnable == false -%}
{%- assign no_inputs = true -%}
{%- else -%}
{%- assign no_inputs = false -%}
{%- endif -%}
{% endfor %}
{% assign has_normal_returnable_items = false %}
{% assign has_second_hand_items = false %}
{% for item in order.order_items %}
{% assign return_info = item.returnableFulfillmentLineItems[0] %}
{% if item.product.secondHand == true %}
{% assign has_second_hand_items = true %}
{% endif %}
{% if return_info
and return_info.returnability == "RETURNABLE"
and item.product.isGiftCard != true
and item.product.secondHand != true %}
{% assign has_normal_returnable_items = true %}
{% endif %}
{% endfor %}
{% if has_normal_returnable_items %}
Create return label
{% elsif has_second_hand_items %}
Register return via Reverse
{% else %}
{% endif %}
{%- unless no_inputs -%}
{%- endunless -%}
{%- for return_reason in order.custom_return_reasons -%}
{%- if return_reason[1].subreasons[0] != blank or return_reason[1].add_note == "true" -%}
{% endunless %}
{% comment %} non returnable items info {% endcomment %}
{%- if is_returnable == false -%}
{%- endif -%}
{%- if is_giftcard -%}
{%- endif -%}
{%- if is_second_hand -%}
{%- endif -%}
{{ product_title }}
{{ variant_title }}
{%- unless no_inputs -%}
Quantity
Reason
{%- if return_reason[1].subreasons[0] != blank -%}
{%- else-%}
{%- endif -%}
{%- endif -%}
{%- endfor -%}
Your return label
{%- if order.reverseDelivery.qrLabel.b64 != blank or order.reverseDelivery.label.publicFileUrl != blank -%}
{%- else -%}
{%- endif -%}
{%- endif -%}
{%- if order.reverseDelivery.qrLabel.b64 != blank -%}
{%- endif -%}
{%- if order.reverseDelivery.qrLabel.b64 != blank or order.reverseDelivery.label.publicFileUrl != blank -%}
{%- endif -%}
{%- if order.reverseDelivery.qrLabel.b64 == blank and order.reverseDelivery.label.publicFileUrl == blank -%}
{%- endif -%}
{%- if order.reverseDelivery.qrLabel.b64 != blank or order.reverseDelivery.label.publicFileUrl != blank -%}
Show this QR code directly at the post office. Or print it yourself.
{%- endif -%} {%- if order.reverseDelivery.label.publicFileUrl != blank -%} {%- endif -%} {%- if order.reverseDelivery.qrLabel.b64 != blank or order.reverseDelivery.label.publicFileUrl != blank -%}If a return label is not automatically generated for you, you can use the button below to create one yourself. Please be sure to provide your order number so that your package can be assigned.
{%- endif -%}Please note the following steps:
Check item
Please pack the items carefully for return and check for completeness.
Print DHL label
{%- if order.reverseDelivery.qrLabel.b64 != blank or order.reverseDelivery.label.publicFileUrl != blank -%}
Here you can create your free DHL label. We will then send it to you by email, and you can print it at home or use the QR code.
Here you can create your free DHL label. We will then send it to you by email, and you can print it at home or use the QR code.
Drop off at your DHL store or Packstation
Simply drop off your parcel at the nearest DHL branch or packing station. It can take up to 14 business days for your return to reach us and be refunded — but we're usually faster!
your return
{{ product_title }}
{{ variant_title }}
Quantity:
{{ return_qty }}
Reason:
{{ custom_return_reason }}
